It is the hope of Best People Search that most searches are completed to customers’ satisfaction.
In the unlikely event that the Best People Search system or their investigators cannot provide the information requested we will often request the investigators “recheck” the results to ensure there were no errors during the investigation. If upon subsequent requests, and, if or when necessary refunds are processed in accordance with our guarantee policy for each individual search.
The results of all searches are guaranteed to be correct at the time the investigator completes and posts reports in the system. Since information is often time sensitive the investigator can only guarantee the results on the day they were obtained. We suggest you check your account often and the same day your receive an email regarding updates to your request.
If no results are found, you are provided with several options (in your online account) on how to continue and/or what the best next steps are.
If the information you provided for a search is incorrect (ie. misspelled, non-existent name, address, phone number, or incorrect VIN format for example), or some of the required information is not provided (ie. street type, such as “Blvd.”, or applicable Apartment/Suite/Unit number), or any of the information provided is not spelled out fully (ie. “Arlington”, rather than “Arl.”), or there is a mismatch between the type of information required and that provided by the client (ie. a pager or cellular phone number is supplied where an unlisted phone number is required) and the search therefore cannot be completed, you will be charged the posted “no-hit” fee. Please refer to each search for specific “no-hit” fee details.
Due to the nature of Criminal, Marriage, VIN number, and various other searches are nonrefundable. Please check the guarantee section on each search which clearly spells out the available guarantee. If unsure, simply contact us online or by phone.
|ABOUT THE AUTHOR: Noah Wieder is CEO of SearchBug, Inc. and the founder of bestpeoplesearch.com. Bestpeoplesearch is a private investigator portal and Information Retrieval Services web site where investigators offer searches to businesses and individuals with specific search needs.|